Privacy

Privacy Policy

Last updated: August 3, 2026

At Visofy Studio ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

  • Fill out contact forms or request consultations
  • Subscribe to our newsletter
  • Create an account or client portal access
  • Communicate with us via email, phone, or other channels
  • Participate in surveys, feedback forms, or promotions
  • Engage us for services through project contracts

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and business information
  • Project details and requirements
  • Payment and billing information
  • Communication preferences
  • Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of visit
  • Links clicked and actions taken

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences (e.g., dark mode)
  • Analytics Cookies: Track website performance and user behavior

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

  • Provide, maintain, and improve our services
  • Process project requests and deliver contracted work
  • Communicate about projects, timelines, and deliverables
  • Provide customer support and respond to inquiries
  • Manage client accounts and portals

2.2 Business Operations

  • Process payments and manage billing
  • Maintain business records and contracts
  • Analyze and improve our services
  • Conduct internal research and development
  • Ensure website security and prevent fraud

2.3 Marketing and Communication

  • Send newsletters, updates, and promotional content (with your consent)
  • Share case studies, blog posts, and industry insights
  • Conduct surveys and gather feedback
  • Personalize your experience on our website

2.4 Legal Compliance

  • Comply with legal obligations and regulations
  • Enforce our terms and conditions
  • Protect our rights and property
  • Respond to legal requests and prevent harm

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Hosting and infrastructure providers (e.g., Cloudflare, AWS)
  • Email service providers (e.g., for newsletters)
  • Payment processors (e.g., Stripe, PayPal)
  • Analytics services (e.g., PostHog, Google Analytics)
  • Project management and collaboration tools
  • Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Subpoenas or court orders
  • Legal processes or government requests
  • Enforcement of our terms and conditions
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type Retention Period
Contact form inquiries 2 years
Newsletter subscriptions Until unsubscribe + 30 days
Client project data 7 years (accounting requirements)
Website analytics 26 months
Payment records 7 years (tax requirements)
Marketing communications Until consent withdrawn + 30 days

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your data in a portable format

5.2 Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your contact preferences at any time

5.3 Deletion

  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for specific data processing activities

5.4 Opt-Out

  • Unsubscribe from marketing emails via the link in any newsletter
  • Opt out of analytics tracking (see Section 6)
  • Disable cookies through your browser settings

5.5 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Analytics and Tracking

We use PostHog for website analytics to understand how visitors interact with our site. PostHog collects:

  • Pageviews and navigation paths
  • Button clicks and user interactions
  • Session duration and frequency
  • Technical information (browser, device, OS)

PostHog data is anonymized and used solely for improving our website experience. You can opt out of PostHog tracking by enabling "Do Not Track" in your browser or contacting us to disable tracking for your visits.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure hosting infrastructure with regular security updates
  • Access controls and authentication for internal systems
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, services, or resources. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Privacy Shield certification (where applicable)
  • Ensuring service providers maintain adequate data protection

11. GDPR Compliance (EU Visitors)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Consent: You have given explicit consent for specific processing activities
  • Contract: Processing is necessary to fulfill a contract with you
  • Legal Obligation: Processing is required to comply with legal obligations
  • Legitimate Interests: Processing is necessary for our legitimate business interests

You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

12. CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, contact us at [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last updated" date
  • Sending an email notification to active clients and newsletter subscribers
  • Displaying a prominent notice on our website

Your continued use of our services after changes to this Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For privacy-related inquiries or to exercise your data protection rights, you can contact our Data Protection Officer at [email protected].

By using Visofy Studio's website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.